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Consumer Reviews for the INFINITI QX50
Read recent reviews for the INFINITI QX50
Worst vehicle & even worse service and support
F, 05/02/2022
2022 INFINITI QX50 SENSORY 4dr SUV AWD (2.0L 4cyl Turbo CVT)
Absolutely worst company to deal with. Leased a new 2021 QX50 Sensory edition. Tons of electrical issues from time changing, hands free phone buttons not working, crash sensors going off for no reason, inTouch would not work, Android auto wouldn't connect, navigationPOI would bring up results from Canada, (live in Texas) ect. So many trips to the service department and nothing could be … done. Dealership said no one had issues like that must be a faulty car. Bought out the lease and talked us into leasing another QX50 Sensory but this time a 2022. 1 week after leased the map screen went black, the radio keeps going out, the safety alerts are going off. Same thing all over again. 4 months of this after 8 months of the same stuff with the 21. Infiniti Consumer Affairs was pointless and useless. Said their hands were tied because no codes showed up on multiple diagnostics. Which is not accurate. Their suggestion was to get a 2nd opinion from another infiniti dealership. Enter Sewell Infiniti. I explained all the issues they checked it out found codes and were directed by infiniti to completely replace the A/V unit (both center screens) in the car. They completed the change I picked it up on Saturday and on Sunday the map screen blacked out and Monday the radio went out again. Basically they can do nothing to fix their own cars and they basically could give a crap less. They have no interest in dealing with their customers or providing any reasonable options whatsoever. There were 6 other brand new 22 models in the service department waiting to have their A/V units replaced too. Completely insane! Just avoid this manufacturer period! These issues have been going on for at least 3+ years over various models and they clearly have no interest or intent to address them.
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