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Consumer Reviews for the Genesis G90
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2022 Genesis G90 5.0 Junk - Terrible customer expe
Ray Anderes Ottawa Illinois, 11/22/2023
2022 Genesis G90 5.0 Ultimate 4dr Sedan AWD (5.0L 8cyl 8A)
I just wanted to share my Genesis experience.
I loved this vehicle for 11 months. Then the trouble started.
After owning several Mercedes and a couple of BMWs I wanted to buy a full size luxury sedan. Besides price what really attracted me was the concierge service they offered. I live 50 minutes from the nearest dealership and confirmed with everyone at the dealership I was covered … for this ( 3 years or 36k miles).
My first two PMs I had to call 3 times and had to talk to 3 different people all who told me I was not covered. After finally getting an appointment they did not show up. The missed the second appointment and finally showed for the third. Believe it or not this also happened on the second PM appointment. It took 3 more appointments. Each time it took 3 45 minute phone calls to reschedule another. I probably had 10 hours on the phone arranging PMs.
A month after my second PM the vehicle shut down while I was pulling of the interstate. It had been shaking after decelerating from higher speeds for several weeks. It had to be towed back to the dealer. It took them a week to even look at my car. The service manager told me "they were busy". First they blamed my gas and charged me 600$ to remove the gas. Then two weeks to get parts. Then two more weeks to get more parts. Fuel injectors and sensors were replaced. The car has never run the same since.
For the last 6 months it still shakes when decelerating and service can not find the cause or reproduce the issue. Apply car play shuts down after 20 minutes, dashboard settings and units change with out touching it, the screen goes blank. I can not get anything done about it.
In June a crack formed in the center of the windshield. Safelight looked at it and said it was defective. There was no sign of impact. The windshield could not be found. My customer service rep found an OEM one for me and arrange the dealer to replace. She said it would be paid for by Genesis. After it was changed and I assume the old windshield destroyed they gave me the bill for 2900$. 3 months later the windshield cracked again. In 40 years of driving I have never had a cracked windshield.
There probably a few other things I am forgetting.
Customer service for a vehicle that costs 100k is awful and opening a case on their customer support line is useless. They have no way of communicating except through the Genesis portal. I have asked to talk to a supervisor at least a dozen times, NOTHING!
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