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Consumer Reviews for the Genesis G80
Read recent reviews for the Genesis G80
poor service with continued issue with car
Tunaman, 11/17/2021
2021 Genesis G80 2.5T 4dr Sedan AWD (2.5L 4cyl Turbo 8A)
I purchased a new 2021 black Genesis G80 in February 2021. I put a very small amount of mileage on vehicle as at the mid-November I have 5200 miles. I had an issue while driving on the highway at 65 MPH and the emergency braking came on, locked the steering wheel and started to swerve on its own. I immediately took it into the local Genesis dealer where I had purchased and, they kept … it for 5 days and stated they could not replicate the issue. I took it on vacation 300 miles and it worked fine on the way to our destination, but on the way back the incident happened 2 more times. I called the dealership and they asked that I bring it in again. I did and now 3 days later, they state the can not replicate the issue and have to go to Genesis engineering to ask if more cases of this. I have also service the vehicle at 3750 miles. The offer of service when purchased was they would drive you a loaner and pick up the car from you for service. So far no one has been available to pick up the car or bring a loaner. Actually no loaner has ever been available. I am awaiting to see if it can be fixed, if not I will be applying under the lemon law as the car is unsafe for driving. All the cases I was driving roughly 65 MPH, going straight and not close to another car.
Very poor overall service. I have had a few sonatas and they have all been fine and this is my second Genesis and I am very disappointed.
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