Used 2012 FIAT 500 Consumer Reviews
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Customer service # 1 Priority??????/
Susan Riley, 03/17/2016
2012 FIAT 500 Abarth 2dr Hatchback (1.4L 4cyl Turbo 5M)
25 of 31 people found this review helpful
I purchased this car from a dealer within 5 miles of my home. Within one year of purchasing this car the dealer went out of business. I then started to take the car to a dealer near to where I work but they are no longer providing any service that is under warranty for Fiat as they have a dispute with Fiat. My check engine light is on and I am now told that I can have the car towed to a dealer that is a 90 minute drive from my home but it is my responsibility to pick it up. Calls to and emails to Fiat go unanswered. It is a great car and I loved it but don't buy a Fiat. You cannot count on their relationships with their dealers.
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Never Buy a Fiat! Worst Investment
Star, 03/01/2016
2012 FIAT 500 Lounge 2dr Hatchback (1.4L 4cyl 5M)
38 of 48 people found this review helpful
Good afternoon all, To anyone reading this I hope this review helps you in not repeating the same mistake I have made with this affiliation. Although Fiats are cute in shape there are so many future faults. I currently own a 2012 Fiat 500c Lounge. When I purchased my car Certified Pre-owned at 23k miles I was provided with a car report which only stated car went in for routine maintenance. Fast forward to about 10k miles later I have to get a new battery, tune up etc. I thought nothing of it. I am currently at 58k miles and 8k out of warranty and my transmission light comes on randomly one day stating "check transmission - see handbook". I contacted the Fiat customer service (1-888.242.6342 spoke with Robin, Brenda, Mercedes & Josh -Total Calls 8) to see if they could assist with any repairs. They advised me my car history states my fiat has been sent in twice for a new radiator and once for sunroof repair (No wonder previous owner traded it in. A new radiator was installed first 2k miles no accidents just manufacture faults. I had NO prior knowledge of this issue it was never reported nor communicated to me when purchasing). Brenda, then stated they would need it to be diagnoses first to see what they can do. However, in order to do so I would need to take it into the fiat studio etc. Fiat Studio address: 196 South Dupont Highway Newcastle, DE phone no: 3023231666 service advisor: Tony - not helpful had no clue what was going on just guessing games. I was charged a total of $460 just for them to tell me an incomplete, inconsistent diagnosis (Diagnosis code P0741 had been provided to them at drop off before any work was performed - Tony said that was not helpful could mean anything. (Diagnosis means: Torque Converter Clutch Circuit Performance or Stuck Off). Since Fiat customer service said they needed additional details I told "Tony the unhelpful" he would need to provide additional details which is why my initial price sky rocketed from $99.95 (because I had a coupon original price $115.97) to $460. The only diagnosis I was provided was that it was a mechanical issue and repairs would be $5,975 (no lie I will never forget this number). In order to get a better understanding because I am a female and cars aren't my forte'. I asked "Tony the Unhelpful" what can cause these kinds of issues? He stated its a computer issue and would need rewiring. I provide this feedback to Fiat customer service who now state since I am out of warranty theres nothing they can do. I understand that, however they should've advised me that before I went ahead and authorized Tony to do absolutely nothing but fiddle around with gadgets? The customer service gave me the impression I would be covered. I have begged, pleaded, cried, went to FCA customer service only to be directed back to Fiat customer service. I even asked that they at least cover half of the diagnosis due to useless customer service as well as mechanical faults. They continuously stated "no". In the mist of all of this I still remained optimistic. I continuously attempted to find the root to this problem. I thought maybe this could've have been due to water. I then contacted my insurance company who then performed an extensive investigation and stated after careful review there was no evidence of water damages - claim denied. I contacted the Fiat to advise them of this and also advise that I was told "this is a mechanical issue". Fiat Customer Service then states "Carmen Chrysler Jeep Dodge" told them my car was "maintained poorly and it was water damaged". (My car has a low tire thread on left side everything else is in great shape I promise). I advise the rep of this and also advise her there were no signs of water damages after my insurance performed their investigation. She then contacts shop to verify they then agree that yes in fact the only thing is the tire and confirm no water damage. Fiat still advises me there still nothing they can do since I am out of warranty. They advised that it was my fault since the tire is low it impacted my transmission. I am perfectly fine with that response. I will take full responsibility if that was indeed the case however, that was NOT the case!! After further research and second opinion from AAMCO turns out it was a system issue / computer issue - Mechanical failure the tires had absolutely NOTHING to do with this mechanical failure in fact AAMCO was $300+ cheaper (they waive diagnostic fee if you repair issue). This was all caused by a fault in the transmission so to wrap this review up my Fiat was a complete LEMON when it was first installed. I was lied to upon purchase information was never placed on carfax if it had been I would have NEVER joined the Fiat family because this is a common issue that I had no idea about until now. In conclusion, I would advise anyone seeking a fiat or even going for servicing at this location especially females to look elsewhere. For interested fiat lookers look elsewhere bad c
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2012 FIAT 500 for sale near you
3 of 245 listings
- Sport 2dr HatchbackMSRP: $6,984188 mi away
- Lounge 2dr HatchbackMSRP: $9,999230 mi away
- Pop 2dr HatchbackMSRP: $7,991232 mi away
See all 245 listings
Urban Vehicle
Dave Condon, 09/06/2015
updated 03/08/2017
2012 FIAT 500 Pop 2dr Hatchback (1.4L 4cyl 5M)
5 of 5 people found this review helpful
I live in the Seattle area which means tight parking spaces and little maneuvering room. The Fiat 500 is an urban vehicle by definition. It is half the size and weight of a Ford F 150. The Fiat 500 works good for its design purpose. The five speed transmission (manual) is as smooth shifting as they come. I have had a speaker blow out in one of the doors. The Blue and Me full functions are a joke as the program only works for Microsoft phones. Visibility is excellent. The doors are very wide making getting in and out easy. And finally, the car always has a smile on the grill. I notice time and again people smiling back at the car and children turning around for a second look. The Fiat 500 is fun to drive. UPDATE: While getting my oil changed at the Fiat dealer a red with bright green wheels Fiat Pop 500 came into the service center. The owner needed a new wiper blade. His car had 123,000 miles on it with no major problems. --> At 19000 miles transmission pressure plate and transmission synchro started to fail and I got a factory recall notice for a problem related to clutch failures. My Fiat 500 Pop was a cute car but I traded it. I replaced it with a 2016 KIA Rio and a 100000 mile, 10 year warranty. My Fiat days are over.<-- Safety: The little Fiat places the vehicle occupants in serious danger in a rear end collision as there is nothing to crumple. The little Fiat is cute but with all the distracted cell phone drivers on the road, a rear end hit is a high probability.
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Great Piccolo!!!
elcano1, 03/15/2013
updated 03/15/2016
2012 FIAT 500 Sport 2dr Hatchback (1.4L 4cyl 5M)
5 of 5 people found this review helpful
It has been a little more than a year that I get my 500 Sport, after 15,000 miles my wife and I are so happy with it, is like a go-kart, is too much fun, easy to park "zero" problems and great service from our dealer. I'm looking for the Abarth in the next future. Esta de rompe"m". Existen vehiculos mas rapidos pero no tan divertidos para manejar.
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Great Vehicle for What it Is
Troy, 11/16/2016
2012 FIAT 500 Pop 2dr Hatchback (1.4L 4cyl 5M)
5 of 5 people found this review helpful
If you are looking at a vehicle large enough to haul the family or a trendy sports car with lots of power then the FIAT 500 Pop is not your vehicle. But if you are looking for a small, comfortable, affordable ride for you and your significant other then the 500 Pop is a perfect purchase. The 500 Pop is surprisingly powerful off the line, shifts smoothly, rides quietly even at 85-90 MPH, and gets great MPG. It is more roomy and comfortable up front than expected. It is, obviously, a little cramped in the back. While the hatch allows you to fit most anything you need, keep in mind that it is not the perfect vehicle for packing all of your worldly possessions. Just know understand what you are buying and you will not be disappointed.
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