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Luther Hudson Chevrolet GMC

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Luther Hudson Chevrolet GMC
1220 Crest View Dr, Hudson, WI 54016 (map)
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Sales Rating
3 out of 5 stars (21)
Recommend:
Yes (1) No (1)
Service Rating
2 out of 5 stars (33)
Recommend:
Yes (0) No (1)
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Dealership Service Review

2 out of 5 starsservice Rating
Service department not accommodating
Written by RES1978 on 07/23/2023
The first thing that threw me off is service opens at 7am. I know in the past I would show up at 6;30 and people would be there and give me a ride to work (I start at 7am). So I had to make a sitting appointment this time. What happened to rides at 630/645?!? Then the day that I had the appointment, they rotated my tires and I asked them to fix the censors since the tires were off. Well, that never happened. I'm not sure how communication broke down, but I wasn't happy. Service advisor said I could come back, but again you open at 7 and I have to be to work at 7, so I couldn't do an all day appointment.
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
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Tim Jubie on 07/26/2023
Dealer Response
Randal, Our hours have never changed and have been the same for 20 plus years. The difference is in staffing, I use to have people show up at 6:30 AM all the time and be ready to go but these days people sometimes they barely make it on time to open and we have some new drivers that show up at 7 AM or a little before. There are many times Steve Boyd is here early and will accommodate if we have a driver present but our work force is changing and the hours they are willing to work each week. Unfortunately with how hard it is to find good people it is inconvenient for you our guest and the dealer at times. Thank you, Tim
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Randal on 07/25/2023
Tim, Can you please tell me what has changed? In the past 6 months/ year I would drop my vehicle off for service at 6:30am/6:45am and your service department knew that I was coming. They were very accommodating in the past. They knew I needed a ride to work by 7am and had a driver ready to give me a ride to work. Now all of a sudden starting with this past appointment, things have changed. Service department not available until 7am. Nobody to give me a ride to work until 7am. So when did your hours (or at least accommodating nature change)? I asked the service person that question when I scheduled the appointment and that person told me hours have always been open at 7am. I know that's not true, because I have been there before 7am and service department was open and ready. So can you tell me when the hours changed?
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Tim Jubie on 07/25/2023
Dealer Response
Randal, Thank you for your feedback!! We are sorry that we don't open early enough to accommodate your work schedule, maybe you should drop it off the night before your appointment, We do care about your satisfaction! Regards, Tim Jubie General Manager
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