Rairdon's Dodge Chrysler Jeep of Kirkland
Dealership Sales Review
I will never go back to this dealership nor recommend to place to anyone. Me and my wife went to the dealership to look at new jeeps and they kept bring us monthly prices that where way out of our price range that we told them. We told them that we did not want to go over 430.00 and they would bring a quote back at 590.00-776.00 and they would try to pressure us saying that we are not that far off in price and we should just do it. I told them that I wanted at least 4500.00 for my trade in and AJ came back and said that they could gives us that. When we went to the finance person (Shaun) and he typed up the contract it said 4100.00 for our trade in and I asked why we weren't getting the agreed upon price. Shaun and AJ said that 400.00 was a tax credit and when that is added to the trade of 4100 then we get 4500.00. They were "giving me a break" because I'm not having to pay tax on the whole price of the vehicle because I'm trading my car in to them. Which is complete BS and I called them out on it. We argued for a while until I raised my voice a little bit so that other potential buyers in the dealership could hear our conversation. Only then did they give me the full $4500. We signed the contract, then the next day Shaun called and said he was able to get us a lower interest rate and we needed to come in and sign a new contract. We were at 4.9 and they lowered it to 4.6. We were like - really? Sure! But then he said our payments will be the same because our loan now includes gap insurance. Keep in mind that a couple days before, they had told us that we didn't need gap insurance because of our trade in and down payment. We figured we would go talk to him and see about the lower rate and why we need gap now. So we got there, and Shaun says we can have the lower rate but the payment is the same because of the gap insurance. I said, well what is it without the gap because I don't think we want that. He said, why does it matter, your payments are the same and it's not costing you anything more. He would not tell us what the payment would be with out gap and told us if we don't go with it then he won't give us the lower interest rate - basically blackmailing us! It was ridiculous! Then Shaun got very upset, and said, forget it and I'm keeping you at 4.9%. I was like WHOA I want the 4.6, and again he wasn't going to do it without the gap. So I was like HOLD ON lets talk about this. Through the conversation, I found out that I can cancel it at anytime, and without penalty in the 1st 30 days. So I was like okay fine sign me up. Then I cancelled it 2 days later. This place is so shady and uses every scam in the book to try and screw you. Don't go here, but if you do, make sure to question everything, don't trust anything.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No