Rairdon's Dodge Chrysler Jeep of Kirkland
Dealership Sales Review
Sales person: rude, unfriendly, did not listen. The vehicle delivery was botched: I promptly returned to the dealership after seeing that the diesel fuel gauge was below the E mark. I was told there was nothing they could do to fill it and that I could send them a reciept and get reimbursed. The sales person left me while cursing after I expressed my disatisfaction with leaving in an new truck below empty mark. I never saw him again, so i left and took a chance i would find a diesel station before the tank went dry. Not very helpful considering i did not find a diesel station on my way home as I did not know the area. The tire pressue gauge also showed both rear tires being below pressure and there was a yellow wrning light. So, I'm driving my new car home worried it will run out of fuel and that the tires are underinflated. After a few days, the finance guy contacted me to tell me that GMAC 'kicked' the contract back to him and that i needed to come in ASAP to sign new papers. He said it was becasue there wree illegal charges on there that the state of WA did not allow and that is why GMAC rejected the finance contract. He also said my vehicle payoff was $1300 less than what was on the contract (it was, we checked with Toyota). He said that he could not refund that money to us though becasue Chrystler considered it a rebate and would no allow it. He said I needed to sign a new contract ot change the payoff. I did come in to do this. The people behind the big counter told me i did niot need to sign a new contract and that i could leave. The finance guy said i did but when i pressed him to void or destry the old contract first if was indeed not good, he refused and recated and said it was fine and would work. This finance person was dishinest in several parts of this deal and I still do not know what the intention with trying to get me to sign another contract was. This was a deisel truck. I expected the people there who would be driving my vehicle to know how to start it. they did not, they would just turn the key and let the starter go for a long time until the engine finally started. No knowlege of the glow plug thing and that you need to wait for the yellow glow plug light to go off before youy turn the stater. When i informed the sales person of this after he let it grind, he told me he has been starting and driving deisel trucks for 15 years and that i was wrong about that... We (my family) watched them intimidate a hispanic family out of a new charger in the show room they were looking at and sitting in. Soem examples: "who wants to buy this car? they respned wiht "we are just looking" then "who exactly is looking ...". The family left the car and dealership. We were looking for a place to get some coffee and some water for our 1 year old. we asked where that was and we were brought to a pay vending machine. There was no customer parking ... all taken up with new vehicles. There were multiple attempts to trick us into paying more for the vehicle that was the verbal agreements. Deception and deliberately mistating of facts is as nice as i can describe it ...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes