Rairdon's Dodge Chrysler Jeep of Kirkland

I had a very unpleasant experience with the Jeep service center recently. The customer service was appalling. On Tuesday 7/18 I dropped my vehicle off for various issues I’ve been experiencing as well as some normal maintenance. On Friday 7/21 I called to check in on the status of my vehicle as no one had reached out to give me an update yet. The service advisor on the phone informed me that my driveshaft had been modified and I would need to approve 2 hours of labor to look into it further. I told her this was an issue as my driveshaft has not been modified by me or authorized to be modified by me. She then told me she would need to speak with the technician and call me back in a few minutes. A couple of hours went by and I did not hear back so I reached back out and they told me that I would need to call back Monday and speak with the Service Manager. I did not wait until Monday and took it upon myself to reach out to FCA and open a case against this dealer. Over the course of the next few days their story as to why they wouldn’t work on my vehicle under Warranty change twice more. On Tuesday 7/25, someone reached out to me and then explained to me they had found impact damage under my car from off-roading and it would be about $900 to repair. I told them I would not like them to do the repairs as I don’t trust them. they then went on to try and bribe me by dropping the price down to $600 but ONLY if I gave them “10s” on their surveys as anything lower is considered a fail. I declined and let them know I would like to pick my vehicle up. Upon picking my car up I did pay for an alignment they supposedly did however once I left I wasn’t sure if they actually performed that service or they just did a terrible job as my alignment is worse than when I originally brought it in. (Attached is a picture of me driving straight) In addition, the pricing was not transparent. I was told the repair to my pinion flange was going to cost $900. That’s odd as I just purchased the part on the Mopar parts website for $150 shipped and was informed by another dealer that the labor on this type of repair should only be 1.5 hours of work. Overall, my experience at the Jeep service center was very frustrating and disappointing. There seems to be a severe lack of professionalism and customer care. I was without my vehicle for over a week with no real resolution, the service employees story changed daily and it all just seemed very shady. I'm now out the price of an alignment and have no desire to deal with this dealership to try and resolve that issue much less any other future service needs. I thought it was just the sales side of this dealer that was bad but turns out it was the entire dealership, it's sad as there are a few nice employees there but it seems the dealer's morals and standards are lacking. Last year when I was shopping for my new 4xe I had this dealer run some numbers and they seemed a little high, I ended up going to Auto-nation Jeep of Bellevue and purchased a new 2022 Jeep Wrangler 4xe with more features than what I was shown at the Kirkland dealership and their numbers ended up being $200/month cheaper in comparison to Jeep Kirkland. Maybe I hold Jeep to too high of a standard after coming from more luxury brands such as Audi and BMW however it is extremely disappointing as a first-time Jeep owner.