Rairdon's Dodge Chrysler Jeep of Kirkland

It is a pain when you need to service a vehicle - but Rairdon Service takes the cake. We have visited twice for the same issue. They had the truck for over six weeks, and we still can't figure out what is happening. While they are trying to slip out of warranty work - they are more than willing to charge thousands for shoddy work. They do not take pictures when asked; if they say they took a video - get it because when asked later they no longer have it. They do not diagnose the problem - they don't appear capable. They waste time and give customers the runaround - basically, they try to wear you down until you feel like you have no alternative to but to take their over priced offer. When you wonder why there are laws protecting consumers from dealerships - Rairdon is a likely candidate. And management doesn't care - that is apparent in the turnover and lack of customer care.