Rairdon's Dodge Chrysler Jeep of Kirkland

I don't even know where I should begin with this one. I purchased a Jeep Renegade 2016 Trailhawk from these folks back in January. After signing for the vehicle, I noticed there was a fairly sizable paint chip on the rear bumper of the vehicle. The sales representative at the time assured me this was no issue, and that their service department would take care of the issue. I was reached out to by Joe Henson to arrange, and so begins the nightmare experience that I've been going through for the last month. FIRST REPAIR ATTEMPT: ==================== The first repair attempt was pretty much a joke, to be honest. They used paint which didn't match the rest of the vehicle, and three days into the repair, it began to peel off, leaving behind the crudely filled in chip. Not at all happy, I sent the car back in to be repaired once more. SECOND REPAIR ATTEMPT: ===================== The second repair attempt was a little better. They successfully painted over the scratch, however they also managed to add a whole host of other new scratches in the paint surrounding the repair. This was unacceptable, so I sent the car back in to be repaired once more. THIRD REPAIR ATTEMPT: ==================== The third repair attempt was absolutely flawless... for the area that was due to be repaired. However, they successfully painted _in_ dirt to the areas above and below the rear bumper. This resulted in a hilariously "pitted" look, and running fingers over the entire rear bumper was akin to running your fingers over gravel. FOURTH REPAIR ATTEMPT: ===================== The fourth repair attempt. Well, what can I say. They were able to paint over some of the imperfections from before, and they were kind of able to remove the pitted look. However, as soon as it was properly daylight, I saw the significant problem -- they had simply painted over the _other_ paint, the one which didn't match properly. So, we now are left with a rear bumper that is looking a little bit like a leopard. They also scratched up the area so very badly that it looks like they took a piece of sandpaper to it and simply buffed it away. It's actually pretty awful. So, what happens after all this you might ask? I receive a call from Joe Henson of Rairdon's, informing me that "they've had the vehicle in 4 times" and as such "they cannot do anything else". While saying they "may" be able to compensate me by throwing in "service" rewards... like I would ever, ever return there for service! Throughout all of this, the GSM, Kevin Graham, has remained absolutely silent. It seems he's fit to lead from behind rather than battle it out on the frontline. I have now decided to pay for the stupid repair myself, taking it a reputable body shop whom I know will do a decent job. I have initiated a complaint with the Attorney General's office and, once the repair is complete, I'm going to be filing suit against Rairdon's and claiming damages to at least cover the cost of repair. Absolutely awful dealership. Oh, and one final thing. When you promise a customer it's completely fine to take a loan over a 72 month period, only to actually establish you've signed an 80 month loan --- that's not at all cool. Ever. Seriously, stay away from this dealership. I highly recommend Autonation Jeep Bellevue for your Jeep needs!