Rairdon's Dodge Chrysler Jeep of Kirkland

Worst dealership in the Northwest, hand's down. I’ve had so many bad experiences with Rairdon’s it’s hard to know where to start—but I’ll go with the most ridiculous. I leased a Jeep 4xe from them, partly because it was advertised to work with the included powerbox accessory. Surprise: it doesn’t. When I brought it in for service, I was informed by their own team that the feature isn’t even compatible with my vehicle. Would’ve been nice to know before signing a lease, but apparently the sales and parts departments have no idea what they’re selling. When I tried to follow up with the sales manager, they couldn’t even figure out who sold me the car—too much turnover, I guess. Sounds like a great place to work. If you’re thinking of calling to ask about service or vehicle features, good luck. I’ve been told—twice—to bring my Jeep in for something, only to be sent home and told I needed a different appointment. Consistently wrong information seems to be their thing. Bottom line: these folks have no clue what they’re doing, or what they're even selling. There are tons of places to buy a Jeep in the PNW—throw a dart at a map and go anywhere else. Odds are, it’ll be a better experience. Oh—and when you’re done, don’t be surprised if they beg you for a 5-star review. Nothing says “healthy work culture” like desperate review-begging.