Rairdon's Dodge Chrysler Jeep of Kirkland
Dealership Sales Review
My wife and I purchased a new 2017 Pacifica from Rairdon's in Kirkland. The experience in the dealer the night we bought the van was fine - what followed was not. A month passed and we had not heard anything about our loan, knowing full well we both have great credit there was no reason a loan wouldn't be approved. A week before our first payment was due we still didn't have our loan info. The dealer called us to come in and revise some paper work to save us some money. Great! But should this really be happening 5 business days before payment #1 is due? No! Rairdon's said they would make the first payment for us so we wouldn't be late and we would pay them back, not ideal but ok. Fast forward to 10 days after payment #1 is due and my wife is receiving calls for her first payment. This helped us get our loan info finally, however Rairdon's never made the payment! After 2 or 3 weeks of emails and calls I finally went into the dealer asking for a check for the first payment and demanding they eat the cost due to the headaches they caused. Another issue during this buying experience, our temporary tags expired before our license plates came in. I called hoping to get new temp tags but nothing ever mounted from that - not even a call back. My wife drove around for 3 days without valid tags before the plates came in. I was reluctant to buy from this deal to begin with. We'd take our Jeep in for service on one occasion and they returned the car to my wife with the hood popped that she did not notice for 3 days! I hoped the buying experience would be better given it's a different department from service but I was wrong. Save yourself some time and avoid some major headaches by avoiding this dealer!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes