Rairdon's Dodge Chrysler Jeep of Kirkland
Dealership Sales Review
My Jeep is great, couldn't be happier with it. Sales experience wasn't the best I've had, but it wasn't horrible either. Afterwards is when the issue began. I received a call two days after I purchased my Jeep by the finance dept. telling me they found an additional $1K rebate I could use. Great, we discussed my options and agreed on a check. I received the check and deposited it. A week later I received notice in the mail from my bank that a stop payment had been made on the check and I was also being charge $8.00 processing fee. No communication from Rairdon. I called several times asking to speak with the GM or finance, no calls were returned. I reached out the Chrysler Jeep Corp. They said the dealership was attempting to resolve it. No they weren't, the only person I've heard from was finance and they state that the ONLY option I have is to come back in and resign paperwork. That is NOT the only option. To add insult to injury on this issue, I have received two separate calls from different individual's at the dealership asking me "how my experience" at Rairdon has been. Are you kidding me! No apology has ever been given and they continue to either ignore me or play games. Hideous people, don't go there. If I could give it a negative I would.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No