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West Hills Honda

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West Hills Honda
520 W Hills Blvd, Bremerton, WA 98312 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
5 out of 5 stars (46)
Recommend:
Yes (5) No (0)
Service Rating
4.81 out of 5 stars (23)
Recommend:
Yes (16) No (0)
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Dealership Service Review

2 out of 5 starsservice Rating
Energize!
Written by DJ on 09/27/2023
Replaced 4 year old Honda car battery with new at dealership. Guess how much it cost…… $438! Very proud of this product. Maybe I am that out of touch with current pricing, but this seems like a huge markup. Was given no options or choices of batteries at e dealership. When asked why so much, the attendant could not explain why the battery alone was $335 while other sales outlets you can get a top of the line battery for $200 or so. I want to have Honda do all the servicing on my vehicle, but this was quite an eye opener. I am still in disbelief of the cost. I have replaced numerous batteries over the years in other vehicles and may have to start again if the occasion assisted again.
  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
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West Hills Honda on 09/28/2023
Dealer Response
We're sorry to read about your recent experience with the battery replacement. We understand that pricing can be a sensitive issue and we strive for transparency in all our services. It's concerning to know you felt there was a lack of options or explanation provided, as this is not how we aim to operate. I'd like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience so we can address any concerns directly. Thank you, David Gandel - General Manager - 360-377-1100
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