Heartland Toyota
Dealership Service Review
All at once my new tundra, 5,500 miles, had lost power and noisey exhaust from the manifold area. It sounded like a 25 year old rusty beater truck used for hauling junk. They kept it ove the weekend and told me they found the problem and it was a known issue with the 2007 - 2009 tundras. they installed new updated exhaust manifolds and the engine power and sound are back to normal. That was expected with a new vehicle. What is not always delivered though is the excellent courtesy and dignity they showed me in every phase of the service from the loaner vehicle, free premium coffee beverages ... 1st class experience. it was weird that this just happened last week at the start of the gas pedal debacle and I was double concerned about having 2 recalls on my truck in addition to the powertrain going bad. My confidense in Toyota was bolsterd by that service treatment. Even though i am concerned that a new vehicle is already having issues and serious problems, I still might make Toyota purchases in the future. I traded in that tundra for a Dodge Ram 2500 truck the same day I picked it up from the toyota dealer service due to concerns mentioned above.
- Recommend this dealer? No