Heartland Toyota

We recently purchased a 2001 Toyota Highlander from Heartland Toyota/Scion. Shortly after we made the purchase we discovered on a trip to San Diego that the car was using oil excessively (8qts in 2650 miles). We called Steve Hewitt who was our Salesman and gave him a heads up about the problem and told him we would be in once we got back from our trip. Steve immediately made sure his Manager and Upper Management were aware. Once we returned from our trip we sat down with Steve and Tom Diefendorf the General Sales Manager who listened to the problem, showed them the receipts for the gas and oil used on the trip and they went above and beyond to get us a new engine! That is Customer Service at its finest! I can't say enough about Steve Hewitt, he has to be hands down, one of the best Sales persons I have ever dealt with. He is always easy to work with (no pressure) courteous, helpful and works hard to help you get the best deal. He makes the whole car buying experience much more pleasant and bearable. I have and will continue to refer my friends and family to him as I know he will make sure they are taken care of. Thanks Heartland Toyotal/Scion and Steve..you're the best! Steve Olson Allyn, WA