Warrenton Toyota

I have been to Warrenton Toyota numerous times for service -- without reviewing our receipts, I would say at least 7 times, often for routine service such as oil changes on one of our two Toyotas but also for major service. While the service people and facility are nice, I have a few qualms about my service experiences and will be wary in the future if I chose to use them. I took my Sienna in for the 90,000 mile service, which they charged me $642 for. My service manual says that replacement of the timing belt is supposed to be included in that service, but it wasn't. I realized this a couple of months later when they recommended that I replace my timing belt, along with a few other upgrades (driver belts, water pump, cam shift, etc.), to the tune of $1,000 plus. I went back and reviewed my service manual and asked why I didn't get the timing belt replaced at 90,000, as the official Toyota manual says I should, but didn't get a straight answer (I still had my receipt that showed they did not replace it). Something about the dealership changing the 2002 checklist (though only in recent weeks, well after my service) and now recommending it as an additional charge if necessary to replace. In my case though, it wasn't recommended until 10,000 miles later, when the service people suggested that I spend the $1,000 plus on various repairs. This for a van that has been religiously serviced at every minor and major service point throughout its life (though not at the Warrenton dealership since we haven't lived here that long). Anyway, I suspect that they purposely avoided making the timing belt replacement and instead just "inspected" everything to the tune of $600 and then later tried to hit me up for the replacement belt, which they should have replaced at 90,000 per the Toyota service manual. I should have been more careful at the time to review everything they did and ask for evidence if necessary (old filters, etc.) Then our driver's door auto lock mysteriously went out very soon after they went into our door panel to replace our heated external mirror (that to the tune of about $300). They said the problem had nothing to do with the mirror repair -- just a coincidence that it happened soon after -- and they told me it would cost $478 plus tax to fix that problem (a weak actuator motor supposedly that needed replacing). Then, lo and behold, the auto lock function started working again out of the blue several months later. Glad I waited on that suggested repair, as I am still waiting to do the timing belt repair since I don't know if I can trust their opinion of its condition. Anyway, I am growing suspicious of their recommendations and realize that if we do take our vehicles back there (mainly because we live so close by) that we better really double check everything they do and question everything they recommend. Too bad that as a loyal Toyota customer and a loyal customer of this dealership we may have to do this, but it seems they may just be trying to maximize service revenue from every customer, based on my recent experiences (FYI: the incidents described here occurred over the summer/fall of 2010). Bottom line: Be wary and double check everything they do and recommend.