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Dealership Service Review
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Wife had to walk home
Written byon 01/24/2023
I bought a brand new Countryman last year fully loaded for my wife's birthday. Wife's dream car. She loves it. 1 year later (little over 6K miles), the car breaks down. It won't stay in gear. We call the service department and let them know it's our only car and she's stuck at a business. When we bought the car, the dealership said if we ever had a problem, they would provide a no cost loaner immediately. The service department now says they don't have any loaners available and my wife has to walk home. No words to describe how disgusted I am right now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No