AutoNation Honda Dulles
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Dealership Service Review
service Rating
Unexpected Service
Written byon 12/06/2023
5 Stars for Aaron the service agent who stepped up to help. The call center had made a service appointment for us with a person that was out for the day and told us that there was a shuttle that could get me back home after drop ping off car. Turns out no shuttle. Thankful to Aaron for getting car taken care of and arranging ride. 1 star for call center and also the communications setup at dealer which makes it just about impossible to get person on phone. Never had this experience with any other dealer or service repair shop.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Chole Yates on 12/07/2023
Dealer Response
Hi, thank you for taking the time to share your feedback with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
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