AutoNation Honda Dulles

I have a 13-year-old CRV and was having a moonroof problem as it stopped working over time ( initially, the tilt had stopped working, then it wouldn't close on the first try, and then nothing worked). AutoNation had a significant diagnostic fee, but fortunately, the moonroof fix (which was to open the moonroof assembly and I think the glass had to be adjusted or something similar) got covered under the diagnostic fee, so I didn't have to pay extra. As I was due for rear bake replacement (pads and rotors), I was offered to finish that job and accepted. The advisor worked with me pleasantly and applied a couple of discounts for the brake job. The reason for four starts vs. 5 is that I had to call, email, and then text (I dropped the car in the evening and called late afternoon the next day) to get the status of my vehicle. Calling the service line and getting to the advisor is nearly impossible, so emailing and texting with the advisor worked. I guess we all have to move entirely to digital channels as voice-calling systems are not efficient anymore.