AutoNation Honda Dulles
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Written byon 03/22/2023
Service was terrible. No one in the service department answers their phone to let you know how your car is doing or when it would be ready. No updates on your vehicle. They had my car for 1 week and did not touch it until i called and got a hold of someone after the 100 phone calls. Car was done for 3 days sitting there and no one called or said anything about my car being done. I finally got a hold of someone and they told me my car was ready to be picked up. Bad experience.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Anna Dacosta on 03/26/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Dulles take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
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