AutoNation Honda Dulles

My recent experience with Auto Nation Service at the Dulles VA location was one that has become somewhat common ... 1. When I called to verify my 5:00 pm appointment, I asked how late their shuttle ran and was told 7:00 pm. However upon arrival I was told by the service rep that that was incorrect; the shuttles had stopped for the day. 2. I patiently waited several minutes before anyone acknowledged me after I had parked inside the service bay. I understand this was later in the day, and that some staff may have left at that point, but several Auto-Nation-blue-shirted employees walked past in that time, and not one provided a simple “someone will be with you shortly” type greeting. 3. I asked for an estimated time for my Schedule B1 service (consisting mainly of an oil change and tire rotation) and was told it would be done the next morning, or at their closing time of 8:00 pm. Given that, I opted to call home and get a ride home from my spouse. About an hour later, they called to say that the car was done. I would have waited for the car if I had any inkling that it could have been completed that quickly. 4. I ended up going back early the next morning to pick the car up. At that time, their payment system was down and so the service rep had to write down my payment information. No worries there. I did, however, ask whether he could e-mail me a copy of the work details for my record -- as they done so in the past -- but what I received was a copy of my payment.