AutoNation Honda Dulles
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service Rating
Confusion
Written byon 12/28/2022
The heat on our Pilot was not working as expected so we took it to our dealership. We were told that we need to "drive around with the heat on high" after leaving it for a day with the technician. After a week it was still blowing cold air for an extended period of time. Good thing we took it back and had them look at it again because we were informed this time around that the heater core needed to be replaced for a cost of $2,400+ (not covered by the certified pre-owned warranty). Now we are concerned about what might be next—unfortunate as we had much better luck with servicing our CR-V. This rating is based on our initial visit for this problem.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Abbott Carter on 12/30/2022
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (571) 357-3961 -- we hope to hear from you soon.
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