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AutoNation Honda Dulles


21715 Auto World Cir, Sterling, VA 20166 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (42) No (8)
Service Rating
Recommend:
Yes (100) No (8)
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Dealership Sales Review

1 out of 5 starssales Rating
Frustrated and disappointed
Written by Jhon on 01/24/2024

Frustrated and disappointed. Bought a used car and test drove it. There’s little vibration and addressed it. Bought the car and left it for 4 days so the chief mechanic can inspect it. Got a call from my salesman and told me that no more vibration and no more cricket sound on the front passenger side. Took the car home gave then the benefit of the doubt and came back after two days coz the vibration still there. The salesman lied to me thinking maybe I’m stupid and don’t know anything about cars. So I came back and the chief mechanic came out and yelling at the sales manager about looking at my car again. So I took the car home and emailed the general manager. I came back and told them it was the motor mount so they took the car from me and brought it inside the service area and after maybe 10 minutes the manager came to me and told me that they check the car and nothing wrong with it. They didn’t know that I already have the car check by my personal mechanic and it was the motor mount and it’s only a $600 dollar fix. I still took the car home and have it fixed and now it’s working properly no more vibration. The one I really hate is when they lie to your face thinking that your dumb. Pls avoid this dealership. You cannot trust the sales person up to the general manager.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Joseph Lee on 01/28/2024
Dealer Response
Hi Jhon, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (571) 357-3961 to discuss what we can do to help.
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