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Mercedes-Benz of Midlothian


12200 Midlothian Tpke, Midlothian, VA 23113 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (5) No (0)
Service Rating
Recommend:
Yes (8) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Ripped off in Midlothian, VA.
Written by nupe819 on 08/10/2015

I went into the dealership to order a new rim for my E350 Mercedes. I told the service department to return my old rim to me. When I got my car back to service writer told me that I could not have my rim back because it was part of Mercedes-Benz policy not to return rims. They would then sell MY rim to aftermarket and make money. I felt that the rim belonged to me not the dealership. They speak of being honest. They even overcharged me from the quoted price of the rim.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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