Classic Toyota

The service department at Classic Toyota Tyler is such trash. I bought a 2017 Lexus NXT from them in June 2022. There were pieces missing from the cup holders that adjust to fit your cup size, right mirror rattled on the highway, and the panel beneath the passenger seat was broken. Was told it would be fixed they just needed to order parts. Ok no problem. I come in around Sept/Oct for an oil change and was ensured these problems would be fixed while here for the oil change. 30 minutes into waiting, Albany comes and tells me the person pulling my car out of the initial service bay hit my driver side on one of the desks and they were taking it to the body shop to be repaired. 4 HOURS LATER my car was done and they had tried to pop the dent out using a heat gun causing my paint to bubble. They also hadn’t fixed anything they were supposed to (because it’s a Lexus and those parts had to be ordered which I already knew but they ASSURED me it’d be fixed this day). Surprise surprise they have to order these parts. Also had to be put in a rental for the 2 days it took for them to repair the damage they caused. So today, I am back to have the parts put on my car and get an oil change. I was quoted approximately 3 hours for this service. I got a Lyft and did some shopping. I arrived here at 0915…it is now 1434 and they managed to fix the mirror, cup holder, but the panel has to be ordered. STILL haven’t gotten to my oil change. I asked them to skip it, 4.5 hours is long enough for me. I’m still waiting for them to bring me my car and I had the Lyft driver drop me off at 1330. I am absolutely never coming back here. My husband will be bringing it up to have the panel replaced when it comes in because I can’t stand to be in this place again. HORRIBLE communication with each other! Maybe I’ll get out of here by closing time!