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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Express Service Incompetence
Written by GeekinTexas on 04/04/2016

Even though I have a Corolla, I'm quite familiar with Lute Riley, as I've owned several Hondas in the past (and my wife has one now). So when my tire pressure light came on, I pulled into Lute Riley to have them check it. I was about 45 days from state inspection deadline too, so I asked them to do a state inspection as well. 20 minutes later, they called my name and said it was ready. I asked if the tire was okay, and the girl at the counter said nothing was written up so it must have been okay - maybe it was just the rain. The idiot light was off when I left, so they at least filled it up. Two hours later, dressed in a tuxedo to go downtown, I find my back left tire completely flat. Grumbling, I turned on my compressor and filled it up. As soon as it was to pressure, I could hear the Hssssssst sound, and knew that it wouldn't last. Even if I made it downtown, it would be flat when the event was over. The nail was easily found simply by sound. Without enough room to jack the car up in the garage, and without enough time to make other arrangements, I pulled it out onto the driveway and proceeded to put on the spare in the rain. Cussing at Lute Riley the whole time. That cussing continues to this day, a month later. At least they did the state inspection okay.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable

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dlr_custserv on 04/22/2016
Dealer Response
Ron, thank you for bringing this to our attention. We pride ourselves on providing each customer the most accurate diagnoses of their car issues and apologize for any inconvenience this may have caused you. We would like to speak with you directly to see how your vehicle is now performing and do our best to resolve this issue with you as soon as possible. Please contact our General Manager, Dan Weiss directly at dan.weiss@luterileyhonda.com or 469-576-5316. We hope this does not keep you away from our store in the future and we would love the opportunity to earn back your trust. Thank you and we look forward to speaking with you.
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