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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
Do not buy a car from dealer run run run bad experience
Written by berleyjoy on 03/15/2014
updated 06/21/2025

We purchased a used vehicle from Lute Riley in richardson Tx. The staff is friendly and take your money and tell you everything you want to hear. We were told that the vehicle had a clean report and I asked all the right questions This company told us they would give money back in 24 hours my son paid cash for the vehicle and then we found out it had been in an accident after they denied that they knew nothing about it and their service had looked at this vehicle on trade and acted like they did nothing wrong... They tell you they dont have to tell you anything regarding the vehicle even when you ask them directly . Car Fax supposedly clean... do not trust that either since they knew car was in accident and then had son waive his rights to Car fax saying vehicle not in accident before he took to his mechanic... When we tried to get money they put it off till monday or tues stating they put his cash underground and had no one there that weekend to refund. they finally gave us a warranty but not bumper to bumper like they agreed to... my son told me he did not trust anyone at the dealership and I have to concur....When you call them or catch them they sleaze out on an explanation... We found out our warranty will not mean much if he take it in and the warranty will not cover anything that they believe is a preexisting condition... What the heck if you pay for warranty there should be no conditions especially if a reputable dealer says that the car or vehicle was good... on the outside they say certified vehicles... Run run Run....not really a thing and a gimic... when we called them out on things they got very belligerent and beat us down to make it sound like it was our fault that we caught them in a lie.....this is a big corp who could care less about how they treat customers and there will be someone who will answer this to say that they took care of us.....My son could not purchase another car so he settled and he is afraid that this car may turn out to be a lemon.... We hope not but how can you trust a dealer to say we want your business but not willing to put their reputation on line... excuse... GM out of town.... Finance people who could get his money not there till monday but they had managers and leaders there... yes we could of waited to monday but we asked them to be fair with us and they were the ones that told us no worries.. oh yeah..... Please do yourself a favor and runaway quickly.... i am just finishing my shower to wash off the bad taste that I have.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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