Lute Riley Honda

Coincidence or an accepted sales practice? See other reviews here. The finance/insurance manager I too was told was in training after I caught him adding products and costs to my Finance agreement that I had already turned down or wasn't even offered at any point. I bot an ACCORD in May '07 at LR. The salesman and manager were ok, at least professional. The business/finance manager added 2 items to my finance agreement which I did not agree to and one of them he told me I was getting for free but he had to show it someplace! After I made him remove the window eteching, listed in the finance agreement as OTHER, (and never even mentioned until that point) and the Tire Insurance, which he was giving to me for free, my payment was reduced by $30 per month. I will be clear that he never offered the tire insurance for free, he just asked me if it would be ok to just give me the insurance. I made it perfectly clear that I did not want to be paying for it, if it was free that was fine. I thought he was trying to make amends for the badgering he was doing. I understand part of sales is a presentation to get you to want to buy something, but if a customer says no thank you you MUST respect that.