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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
My Credit report got worse after visiting LR dealership
Written by gowda3 on 10/19/2013
updated 06/21/2025

I got to know from one of FM Radio ad about the Lute Riley Honda great offers. I visited the dealer on 10/15/2013 to buy/enquire about CR-V. The sales associate was not very friendly. He has no interest to show the vehicle. After little negotiations, we agreed for a price and i opted for finance the vehicle. Sales associate suggested to go with HONDA finance and i agreed. I filled the Honda financial form and signed. After few minutes, they told me that i do not have enough credit history for finance. I happily agreed and left the dealer. Next day, i got 8 alerts from experian about the Hard Credit enquires. I was suprised to see hard credit enquires from different banks. I signed/authorized the dealer to check for only one bank(Honda financials). Without my consent, they did hard credit enquires in 8-9 diffent credit instituations. I am very much disappointed by the was they handle information about the customer. I do not suggest this dealer to any car buyer.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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dlr_custserv on 10/21/2013
Dealer Response
gowda3, We sincerely appreciate you bringing this to our attention. We're sorry to hear you had such a hassle with our financial department. This type of incident isn't something we take lightly and we would like to speak with you directly to get some more details. Please contact John Butler at John.Butler@luterileyhonda.com or (214) 498-4165 at your nearest convenience. We look forward to speaking with you.
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