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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
Recommend:
Yes (3) No (1)
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Dealership Sales Review

3.6 out of 5 starssales Rating
Love the Car, Dislike the Dealership
Written by accelerator on 08/15/2007

My experience with Lute Riley was above average. I know ahead of time a car dealership is going to attempt to add on options. They are a business and as a business want to make money. Luckily, the S2000 does not have too many options to add on so it is easy to catch a number that shouldn't be there. The salesperson didn't know squat about the car. I was actually his first test drive and was explaining some of the features about the car to him. My only real complaint is they are to touch up a scratch that occurred in the storage garage which they haven't done yet. Also, and I had to sign my financial paperwork 3 times due to mistakes made by the finance manager (in their defense, he was in training). This has me a bit leery but I think it all worked out okay. I got copies over everything. I would purchase from there again ONLY if I was prepared and informed. If I had just walked in off the street, I would have paid considerably more.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

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bcheek on 12/06/2010
Accelerator, As the Customer Relations Manager for Lute Riley, I'm glad you found your experience above average. Of course we're always aiming higher than that. In this case it looks like we fell well short of your expectations and I apologize. Your feedback, however, has given me an opportunity to improve my sales force--in this case, retraining on S2000 product knowledge! I will also be sharing your comments with my Finance and Insurance Director. If there are any outstanding issues I can help resolve (I believe you mentioned a scratch) please give me a call at the main dealership number and ask for "Bill". Happy to help with anything I can. Even when a company has a 96% YTD Customer Satisfaction Index, mistakes happen. Particularly when we sell over 4000 new cars a year! We'd like the opportunity to make it up to you. And I hope you enjoy that new S2000. It's a fabulous car! Thanks! Bill
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