Lute Riley Honda

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Lute Riley Honda
1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
(186)
Recommend:
Yes (77) No (4)
Service Rating
(58)
Recommend:
Yes (3) No (1)
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The Worst Ever Dealership I have ever Visited!!!!!!!11
Written by sam112233 on 08/13/2007

This was my first ever New Car purchase. I did much research on the Honda Accord 2007 model. I was desperate to buy it. So I went to the dealership with quotes from two other dealers.After talking to the sales person they bring the Sales manager to compare the quotes. He discussed the price and options kindly. In case of an job emergency I had to leave the dealership with Drive Out Price about $25600 After two days I went to the dealership again but I could not find the same salesmanager As I met the other day. Now they will tell me the different price as $27600 drive out for the same vehicle and trim. I told them about the other manager. They say they cannot give me this deal. This delership now put the Dealership Options mandatory to buy as they will put Stripes($15 to $25Market Price) Wheel Locks($45 to $65market price) sunroof wisor($100 to $150market price) they will charge around $295 for each options. You must have to pay more than $1200 for the options you dont want. Thenafter I show the 2007 Honda Clearance sale advertisement On Local Networks. I went again to the dealership with confidance that I would bring home the car today. They were also participated in Honda Clearance Sale . I asked about the Honda Accord EX-L with Nav. they quoted me around $27600. I asked them they quoted me $25600 drive out price last time when there was no clearance. The sales person says it is just gimmicks to attract the customers. I was so much disappointed. Because this was my third visit to the same dealership and I dint buy the car so the sales person in the office dint like it. They thought I had to buy any car today.I dint buy any car from them. I would never visit this dealership again in future. And Would suggest the wise customers not to visit this dealership at all.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
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sam112233 on 12/06/2010
Mr.Bill, The car I talked about was HONDA ACCORD EX-L WITH NAVIGATION AND DRIVE OUT PRICE WAS $25600.00 BEFORE THE CLEARANCE AND IN CLEARANCE YOU GOT $800 TO $1200 OFF FROM THE HONDA CORP. ITSELF. I am still in the market for Honda Accord. You should teach your sales associates how to behave with the customers. The car and the Honda corporation itself is one of the best brands. Even you says your dealership is the #1. But it still lacks much of basic things. I hope you will take care of it. Thanks for replying to comments. Sam P.S. Recently I called and asked the Honda Accord 2008 prices; they said If you interested in buying this car you have to pay $3000 over the MSRP.The same call I made to your competetion and they would not charge me anything over the MSRP. What you say?
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bcheek on 12/06/2010
Sam, As the Customer Relations Manager at Lute Riley I want to apologize for your bad experience at our store. It's our intent and committment to give every guest who walks through the door a "WOW" experience. In your case, it looks like we let you down. In fact, your description of your experience was so bad, I did some research hoping to uncover flaws in our process that we might be able to correct. Since I do not know any names in this situation it's difficult to address the actual specifics of your experience. But from the figures you quoted it looks like you were interested in the Accord EXL V6 Navi (I know it's not the 4-cylinder model because it's MSRP is about the same as the drive-out price you quoted--no deal there!). Working backward from the drive-out price you were offered--$27,600, subtracting $200 for title and license fees, and 6.25% sales tax I get our offered selling price on the vehicle: roughly $26,000. That price is $1200 under the invoice price of $27,200 (according to Edmunds), and $1400 under the TMV of $27,400! And that price, of course, included all the extra equipment that we added to the car. Even during the Honda Clearance, that's a great price. As you can see, Sam, we really did want your business. As to that earlier number--I have to think there was a misunderstanding. If you were indeed mislead, I apologize. The way we became the #1 Honda Dealer in Texas was by taking great care of our customers and offering them great deals. It looks like in your case we missed on the first--but no one can say we didn't offer you a fantastic car deal--on a fantastic car! We wish you luck in your car shopping and hope you get and enjoy a new Honda! Bill
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