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Lute Riley Honda


1331 N Central Expy, Richardson, TX 75080 (map)
Today 08:30 AM - 08:00 PM
Sales Rating
Recommend:
Yes (77) No (4)
Service Rating
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Yes (3) No (1)
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Dealership Sales Review

1 out of 5 starssales Rating
BUYER BEWARE!!!
Written by Marvin on 09/25/2019

Buyer Beware!! Make sure you don't have any events that could cause you to need to return the vehicle. We signed an agreement to purchase at 3pm and by 4pm we needed to change our mind due to a legal issue with our financial situation. Our attorney advised us to return it promptly. We hadn't even drove it 10 miles from the dealership. We called the manager and explained our situation. They had NO sympathy, even the finance manager tried to tell us that our attorney was wrong in giving us the advise. He said "Honda won't do anything I've already sent the contract." We had to beg him to call and he said "they were closed, I can try tomorrow at 10am". It was only 5pm and the dealership is open until 9pm. He wouldn't even call Honda. Very disappointed!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Tombras Intern on 11/15/2019
Dealer Response
Hello Marvin, we are dedicated to creating good car buying experiences for our customers. However, there are laws that are in place to protect both the dealer and the customer along the way. There seems to be a lot of details in your concerns and we would love to discuss this further. Please reach out to us at 972-238-1700.
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