Huffines Hyundai Plano

I scheduled an online service appointment for my GV80, and they confirmed they’d handle an open recall along with the service. Here’s how the day went: 11:30 AM: Checked in. 1:45 PM: Still no updates. Went to the advisor’s desk—only to find them laughing on a personal call, ignoring me as I waited. After finally acknowledging me, the advisor casually said, "Your oil change is done, we’ll send an update." No proactive communication—I had to ask for a status update myself! Then, they said they were "working on the recall." Waited until 3:30 PM—still no updates. Went back to the desk, only to face the same unprofessional behavior. Finally, the advisor admitted, "We couldn’t do the recall. Sorry." Shocking! I wasted half a day just for an oil change—no lunch, no courtesy, no accountability. Never again. I’ve already escalated this to Genesis Customer Care and will take it further with corporate. Stay away from this center if you value your time and expect basic professionalism."