Spikes Ford

Horrible Experience. Will never go to Spike's Ford ever again. I had a rude service agent the last time I was there for an airbag recall. A friend convinced me that Spikes ford is good. I thought I'd give them one last try. Never Again! They told me that they would keep my car overnight, possibly, so I agreed. This was a Thursday in April. I did not get a call on Friday. I tried getting a hold of my Service agent but she never contacted me back, texted, nor left a message for me. I called every hour since 12:30 for a status. Because each service agent is separate and has their own records, another could not help me nor contact the technician for me. If true this is a horrible practice right off the bat. When I called they told me my car was next... 2 days I missed work and at 4:45 PM they were JUST getting to my car! I asked to speak to a manager but I was told they left for the day. The assistant to the Service agent said I can borrow a loaner... I am 6 feet 1 and I was allowed to drive a Ford Fiesta. I felt like Hightower from the Police academy movies. If I could remove the front seat and sit in the back seat to drive comfortably I would! Every week I called for a status and every week the Tech was busy... The second week I was called that the Tech had a not come in to work on Friday. Fine he was sick, Monday I was supposed to get my car worked on. Didn't happen! I called for a status, Tech had not been able to get to my car. Finally I told them that I am picking my car up. I did not receive a call back and when I was just on my way, I was told the Manager authorized the "rush" work on my vehicle and they just completed my caliper replacement. BUT I could not pick up my car just then because they needed to finalize the paperwork. THEN I get a call back that they did not replace an actuator like they were supposed to. I was going to cancel the job but I was told it would be fixed by tomorrow. I asked for a guarantee, and was told that I will be the first car fixed, that the glove compartment will be left dismantled to just replace the actuator for the A/C. I was not called in the morning. I was called in the afternoon at 3:30ish that my car was ready. 3 weeks and 1 day to replace a stuck caliper on my brake system and to look for a power failure (that still happens) as well as replace a stuck A/C actuator! Waste of time, my car was parked for 3 weeks! Service is horrible. Probably if I had a new car with a warranty from Spike's Ford I would get treated decently. Since I am paying cash, I was put at the end of the list. The only positive that I can say is they did not charge me labor. While I had a loaner, I was told any scratches or damage would go through my insurance. It was a brand new car with the stickers still on the windows. That stress, day in day out is not worth only being charged parts. If you have their warranty, it is good. If you are a regular customer and don't mind not having your vehicle for about a month, go for it. My brother bought tires for his truck with Spike's ford. He had a very similar experience. They kept his truck for a month "ordering" his tires from the warehouse. When he told me he was going to cancel and pick up his truck they just so happened to "find" the tires he wanted in their own inventory... I wish he would have told me this story 3 weeks earlier. I guess that is the trick pick up your car, cancel your service and they will actually do their jobs...