Spikes Ford
Dealership Service Review
Service was good despite them being overwhelmed by vehicles. Took 4 hours but understanding that there was a lot of cars. *one problem was after being dropped off at Walmart on share road I did my shopping and it took them an hour to pick me up after I called them to pick me up. *a question I have is that the man at the oil service made it seem that I had to have all vehicle maintenance at the dealer in order to keep my every other free oil change. When I bought the vehicle those weren't the terms. I do maintenance outside of the dealership. I bought a Ford Explorer in 2002 and my wife stopped driving it in 2014 when I bought my current explorer! My father in law is still driving it around so I think I know a little bit about maintaining my vehicles. If I have to do all my maintenance on my explorer at spikes so u can honor my free oil change then the likely hood of me purchasing another vehicle there are very slim.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable