Spikes Ford
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Dealership Service Review
service Rating
Managing Expectations
Written byon 06/12/2015
We had 3 service managers during our visit. Each one gave us a different timeframe for completion of our requested service, from 1/2 hour to 3 hours. In fact, it took 3 1/2 hours. We would have appreciated them being up front from the beginning on the length of time required to do the job.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes