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Spikes Ford


805 E Expwy 83, Mission, TX 78572 (map)
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Sales Rating
Recommend:
Yes (29) No (0)
Service Rating
Recommend:
Yes (17) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Wow! The worst experience I've had...
Written by JoeFizzle on 06/14/2017
updated 06/22/2017

Took my 2015 mustang in for AC repair (faulty evaporator core), driver's seat belt (wasn't retracting), and two Recalls (faulty side door latches and underbody temperatures). The repair overall lasted 10 days was promised 7. The dealer was able to perform the AC repair, seat belt assembly replacement, and side door latch replacements, but not the underbody temp. I was told the part was on back order, so I was let to pick up my car. When I received it, I noticed a total of 6 dings and scratches on both side doors and rear quarter panels. I immediately let my rep know, so they set me up with a detail repair there at the dealership the following day. The repair had a horrible finish, the touch up paint bubbled up, and the dings and scratches are still visible. The door panels now make a rattling sound, I think there may be loose wires behind door panel from latch replacement. Unfortunately, I have to take my car back when the last part arrives for the last recall. Was promised a full detail for the extra wait, originally, but the car was very dirty when returned to me. I take great pride in taking care of my vehicle and go to great lengths to keep the paint from being chipped or scratched, but this happening at the dealership completely infuriates me and blows my mind.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

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