Sterling McCall Honda
Back to Service Reviews
Dealership Service Review
service Rating
Didnt get the discount as promised, no explanation at all.
Written byon 04/26/2022
They promise 1-1.5 hrs for oil change and tire rotation it took 1.5 hrs, my advisor was not present aand I need to look for someone coz my car was just sitting in the service bay for 10-15 mins, no explanation on what was done on my car and its condition, they said it was a 90 day review from purchase,usually honda dealers in my past hand me a paper with a car condition but theres none here.they just handed me my invoice, they told me to pay at cashier, it was supposed to be 49.99 for oil change because of service special at the internet but I still paid 90.90. Just wasn’t good for my first time service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Customer Service on 05/02/2022
Dealer Response
Thank you for your feedback about the service issue you experienced because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Keegan Savell
General Manager
ksavell@Sterlingmccallhonda.com
Report