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Sterling McCall Honda


22575 Hwy 59 N, Kingwood, TX 77339 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (2)
Service Rating
Recommend:
Yes (48) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil Change
Written by Lulu Rodrigu on 06/01/2024

I made an appointment for 1100. I arrived 10 mins early and was checked in by 1056. The Service Advisor, Carlo advised me that it would take approximately an hr to an hr and half. Carlo also advised that midway my service I would be getting the outcome of multi-point inspection. At approximately 1235, i went looking for Carlo and asked for an update because i had not received the outcome of the multipoint inspection. He said he would get with the technician and then look for me. He never talked to me again, he sent his trainee to check me out. She explained everything checked out great; however, 5 minutes after I left my tire pressure light turned on! It is now 1606 and I have yet to receive the outcome of that inspection.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Customer Service on 06/03/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano the Service Manager will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Kimberly Eddy, General Manager keddy@Sterlingmccallhonda.com
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Laura Villalobos on 06/03/2024
Dealer Response
Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
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