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Sterling McCall Honda


22575 Hwy 59 N, Kingwood, TX 77339 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (8) No (2)
Service Rating
Recommend:
Yes (48) No (6)
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Dealership Service Review

5 out of 5 starsservice Rating
Consistent Good Service
Written by Kaptivative on 04/14/2024

I drove into the service bay and before I could put the car into park someone was there to greet me and check me in. I did not have an appointment, however I was treated as if I did. It was my plan to leave my vehicle and take the shuttle back to work, as I was on my lunch break. The shuttle was gone for awhile and my plan was falling a part. My service advisor understood my concern, called me a Lyft driver and got me back to work. If that wasn't good enough, he called me another Lyft driver to pick me up when my car was ready AND he found me an online coupon to lower the cost of my service bill! I've been to other Honda dealerships, but this one is, by far, the best one! This is not the first time I've gotten good service here, however this is my first service review. I feel compelled to do this review since this dealership has performed well over time with consistency. It has become a predictable pattern of good business behavior. That being said, my car is old and it is just about time to past it down to my teenager and purchase another. You can bet your bottom dollar that I won't purchase at any of those other Honda dealerships (Honda of Spring, Cleo Bay Honda). Sterling McCall Honda gets my business 100%.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Sara Thurston on 04/16/2024
Dealer Response
Thank you for sharing your exceptional experience with us at Sterling McCall Honda! We're thrilled to hear that despite not having an appointment, you were greeted promptly and treated with the utmost care. It's wonderful to know that our service advisor went above and beyond to ensure your needs were met, arranging Lyft rides for you and even finding an online coupon to lower your service bill. We're honored to have earned your loyalty through our consistent commitment to excellent service over time. We appreciate your kind words and look forward to continuing to provide you with top-notch service for many years to come. Thank you for choosing Sterling McCall Honda!
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