Sterling McCall Honda
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Lied to my face / SMH has lost my confidence
Written byon 03/13/2024
Approved multiple services. Requested focus on brake pads and a flat I filled up myself that morning. Services were quick - totalling $600+. I specifically asked about that tire after services were complete and was told "it was just low on air". Immediately went down the street to another garage and they were able to hand me the nail that caused the flat. Lied to my face. If someone can just lie to your face about the state of the tires when specifically asked, what other lies was I told about the safety of the car I drive every single day, all day long? I guess that 10% off was to save me time and money when I've got a flat on the side of a freeway. I've lost all confidence in Kingwood Honda.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Laura Villalobos on 04/03/2024
Dealer Response
Thank you for informing me about your situation. Please know that we are looking into your concerns, Wil Solano will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me.
Kim Eddy, General Manager
keddy@Sterlingmccallhonda.com
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