Parkway Family Kia

My husband brought in 2020 Kia Sportage for oil change and we requested the AC fixed because it just stopped working. We understood the cost would possibly be for diagnosing the issue. Overall the issue should have been covered under warranty. Kevin accused my husband of having front end work done on the vehicle. My husband explained to him no work was done on the car. The vehicle was never in an accident, the vehicle is two years old only used for work 40 miles a day. Kevin continued to accuse my husband of having work. After mutual agreement we paid for the AC to be recharged with Freon $500. The next day the unit did not work after my husband decided to drive it to work. I returned the vehicle very upset on Friday 2/10/2023.Today is Saturday and Kevin is calling back with the same accusations and the general manager will not return my call. I feel like Kevin did not want to file under warranty. He also failed to communicate timely, earlier in the day he promised me pictures once the service guy found the problem. He waited until the end of the day Saturday to communicate inform me he would get with shop manager and general manager and reach out Monday. I left two messages for General Manager hoping he will return my call. One was with the staff upon entering the dealership and one message was a voicemail. I expect to be treated fairly not given the run around.