Parkway Family Kia
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Dealership Service Review
service Rating
Unhappy Kia Owner
Written byon 09/07/2018
Scheduled a appointment on their website. Arrived 10 minutes early. Wanted an oil change. Took two (2) hours. They said the appointment is like a doctor's office it is when you get to talk with the service advisor, not when we are going to work on your car. In other words, if you just drive in off the street, they are still going to talk to you and it will take the same amount of time to do the oil change. Then, they padded the bill by adding tire rotation to brand new tires which when the rotation is due, we get balance and rotation for free at Discount Tire where we just bought the tires.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable