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Parkway Family Kia


22565 Hwy 59 N, Kingwood, TX 77339 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (16) No (10)
Service Rating
Recommend:
Yes (1) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Sketchy, lies, rude
Written by Joe C on 09/02/2023

I bought my child a Toyota Camry on Tuesday. When we were waiting for the financing people to come get us we were told there was a problem and asked if we could come back, but we could take the car. So I drove the car off the lot. I returned on Thursday at noon to finish the paperwork. I paid $1500 down and financed the rest. I completed all the paperwork. I was told to go wait out front while the car got detailed. I waited until 6 p.m. Finally, someone came and told me that they wouldn't let the car off the lot until it had new tires. It was a safety hazard. They said they didn't have another car for me. Since I drove the car I didn't have a way to go home. I got an Uber home (15 miles). They said they'd call me the next morning. No call was received. I called at 10 a.m. I was told they were finishing up with the car and it would be ready that afternoon. I told them I'd be there at 4 p.m. I left work early, drove an hour home to pick up my wife so she and I could go pick up the car. Arrived around 5:30 p.m. I was told that the tires weren't there and they didn't have an ETA. It was now Friday evening. We have 5 children at home. The sales manager was called. They didn't try to rectify the situation. According to them, nothing could be done and they did nothing wrong. I bought a car, financed car, was paying for the insurance on the car, and yet I had no car. They didn't try to get tires from an alternate location, they didn't try to get me a rental or a loaner, they never even apologized for the inconvenience. This caused an enormous inconvenience on my family and Parkway Family Kia (the name is ironic) did absolutely nothing to even attempt to make it write. Now I'm really concerned about the vehicle I purchased that they didn't even know it had bad tires when they sold it to me. Did they find other issues? Was it never looked at in the first place? Did I purchase a lemon? The whole thing seems very shady. Extremely poor experience. Horrible customer service.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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chief of used sales on 05/14/2024
Dealer Response
There was no free solution honestly. You bought a Camry, not a kia. Car was used. Next time buy new Kia and you would be treated with respect.
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