AutoNation Ford Katy
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Dealership Service Review
service Rating
awful customer service
Written byon 01/22/2015
I won't ever take my car or truck there again. The service rep did not call to tell me when it was ready. It wasn't washed or cleaned inside like champion ford use to do. My hood was left open. My car had 2 new scratches. It was two days before I could find out it was ready. We phoned the rep - Mike and left 3 messages. He didn't bother to call back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No