AutoNation Ford Katy
Dealership Service Review
After buying 7 cars over the years from AutoNation Ford Katy and being a Loyal customer. I finally needed them to uphold a warranty issue with my 2015 F-250(15K mi). After reading numerous negative reviews on this dealers service dept and friends/family warning me, I still proceeded to have it towed to the dealer. Well, they declined the warranty issue and provided nothing but excuses and Zero customer service from the Manager Jason Briggs. This dealer has scripted denials for all warranty claims, that other dealers honor. Please read this review and Never give this dealer your business, on a new vehicle or certainly on service. My goal is that this dealer looses 10X the amount they have caused me and my family. I assure all readers, my issue is valid and would have been warrantied and any other Ford dealer than Autonation Katy Ford. Please join me in my mission and write a review good/bad regarding your experience, this will educate future buyers. I will also look for any other platforms to spread my experience to include the BBB.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No