AutoNation Ford Katy
Back to Service Reviews
Dealership Service Review
service Rating
Detail and Service
Written byon 01/28/2023
I have no experience yet, but i am still waiting for my truck to get detailed and serviced before they could sell it to me, i purchased it the day after it arrived to the dealer so it hasnt been cleaned or serviced, here it is 11 days later and im still waiting for my truck!!!! My salesman keeps telling me tomorrow tomorrow tomorrow, and they are still waiting for a "part" but i have yet to hear what part is taking so long for me to finally take my truck home!! Please can u help speed up the process this is getting really frustrating! Thank you...[contact info removed]
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
Showing 1 comment
Sort by:
Tirth Trivedi on 02/01/2023
Dealer Response
Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (281) 305-8949 -- we hope to hear from you soon.
Report