AutoNation Ford Katy
Dealership Service Review
Service department is really, really bad. 11-27-2016, I was told it would be $321.00 for them to tell me what was wrong with my truck motor. That was before the service writer even looked at the truck or heard what was happening to the truck's motor. Took my Excursion over to Mac Haik Ford and had them fix it. They have a great truck shop. It need to 2 injectors a new motor control module and wiring harness. AutoNation Ford Katy missed a $2,900.00 repair job because of bad service. 3 years ago they worked on our MKX's moon roof under warranty. After picking up the car we noticed that the moon roof was not fixed. Returned it to the service department the next day and was told it would be $891.00 to fix it. I told the service manager it was under factory warranty and he told me not at this shop anymore. Took it to Westpoint Lincoln and Ford paid to have the moon roof fixed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable