AutoNation Ford Katy
Dealership Sales Review
I recently bought two vehicles from this dealership in December 2015, the first car was a used one for my sister in law. It was a Kia Soul everything went ok on that deal until she got home and realized she had no spare tire. Called the dealership and told them, they said newer cars don't come with spare tires anymore. Instead of saying I'm sorry we didn't realize that when we bought it, just ball faced lied. The second vehicle was a 2015 Ford F-150 Lariat with 6" lift and all the bells and whistles. We negotiated a price and then waited to be sent to finance, the salesperson said I am sorry sir we can't do the deal. I asked to be brought to finance to find out what was going on, come to find out they jacked the price up 8,000 dollars because they said they forgot to put the lift in. I negotiated with the sales manager ( The Sales Manager ) not the salesperson, need less to say after calling the Head Sales Manager I still paid 2,500 more than what we originally agreed on. I asked the sales manager for some Weather Tech floor mats and he said if you fill out this survey and say we did an awesome job I will send overnight. Flat out asked me to lie because they know they screwed me over, but I got my floor mats. It has been over thirty days and I thought all was good then I get a call from my credit union asking when I was going to make my payment. Come to find out they had not paid off my trade, they said they sent the check but it never made it. They are now supposedly going to over night the check to the credit union (33 Days later). If I would not have had a good relationship with the credit union my credit would have late payment against me. I also asked about the license plates for both vehicles and I was told the process takes longer because we live in Louisiana. Total BS, we have bought 6 vehicles from Texas and never had an issue. DO YOURSELF A FAVOR AND DON'T WASTE YOUR TIME BUYING AT AUTONATION FORD IN KATY TX.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No